Connect Online Billing

Make your billing and payment experience as easy as possible! Register for American Family's self-service online billing system.

It's easy to use and sign up is quick.

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Here's how it works:

Paperless ease and convenience

As an online customer, you don't have to look for your bills in the mail, then open, store or shred them. There's no more worrying if a bill or payment has been lost or delayed. Instead, you receive email notifications when your bill is ready to view and pay online.

Online Billing accepts:

• Personal and business checking or savings accounts. You will need the account number and financial institution's nine-digit routing number (see examples below).

  

  

   

• MasterCard, Visa, American Express and Discover debit/credit cards. You will need the card number and expiration date.

  

Save time and money
There are no stamps to buy, checks to write or trips to the mailbox.

24/7 access
As an online customer, you have round-the-clock access to your billing account. And, you never have to deal with postal delivery issues that can occur when receiving paper bills in the mail.

The following questions and answers walk you through the online billing process. They are categorized by topic: